Privacy policy
The protection of your personal data is essential for Serenity Excellence. This policy describes how your data is collected, used and protected when you use our website.
1. Collection of personal data
When you interact with our site (contact forms, newsletter subscription, posting reviews), we may collect the following data:
- · First and last name
- · Email address
- · Phone number
- · Content of messages or reviews left
- · Postal address of the property (in case of personalised study request from owners)
2. Use of data
The data collected is used to:
- · Respond to your contact requests
- · Publish and manage reviews left on our site
- · Improve our services and site content
- · Send you information or commercial offers, if you have consented
- · Establish a free personalised study for owners
3. Data sharing
We do not sell or rent your personal data to third parties. Your data may be shared with our technical service providers (hosting, email service) who agree to respect confidentiality. No transfer outside the European Union is carried out without appropriate guarantees.
4. Data protection
We implement appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access. Our infrastructure is hosted on Microsoft Azure (European zone), GDPR compliant.
5. Retention period
Your data is kept for as long as necessary for the purposes described, in compliance with legal obligations. As an indication: duration of the commercial relationship extended by 3 years from the last contact, in accordance with CNIL recommendations.
6. Your rights
In accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act, you have the following rights:
- · Right of access to your data
- · Right to rectification
- · Right to erasure
- · Right to restrict processing
- · Right to object
- · Right to portability
contact@serenity-conciergerie.fr — To exercise these rights, contact us. You may also lodge a complaint with the CNIL (www.cnil.fr).
7. Cookies
Our site uses a minimal number of cookies: strictly necessary cookies for the operation of the site (language preferences, session) and anonymised audience measurement cookies. See our cookie policy for details.
8. Modifications
This policy may be modified at any time, in particular to adapt to legal and regulatory developments. It is recommended to consult it regularly.
9. Contact
For any questions concerning this policy or the processing of your data, contact us at: contact@serenity-conciergerie.fr